Frequently Asked Questions

  • The fashionme.me Team utilizes a live chat feature for personalized and prompt assistance. Simply click on the chat window in the lower right corner of your screen to directly contact a fashionme.me representative.

  • Access Customer Care with Ease:

    • If you have any inquiries about our ordering policies or how to purchase our products online, refer to our Frequently Asked Questions (FAQs) section or contact our Customer Care department using the following methods:
      • Phone: Our dedicated Customer Care team is available from Sunday to Thursday, between 10 AM and 5 PM GMT+2. Call us at +201022415151 for Customer Care inquiries.
      • Email: Send your questions to support@fashionme.me, and we will respond within one business day.
    • Please note that, for security reasons, we strongly discourage placing orders via email or through our Social Media platforms (Instagram & Facebook).

  • How to Place an Order:

    • Find an item you love, select your preferred size, and click 'Add to Shopping Bag'.
    • After adding items, click on 'Proceed to Checkout'. You'll be redirected to our secure server where you can sign in or create a new account.
    • Provide necessary information like your name, date of birth, email address, and delivery address.
    • Choose your payment method: online credit card payment or cash on delivery (available only for Egypt orders).
    • Once the form is completed, you'll see an order summary. Confirm your order and receive an on-screen confirmation and a confirmation email.

  • Important Note: If you encounter any difficulties during the checkout process, feel free to contact our Customer Care department using the provided options at the top of the page.

  • Is Shopping Online at fashionme.me Secure?

    • We prioritize the safety of your information.
    • All credit card transactions and personal customer information are encrypted by our server.
    • We do not retain or store any of your card details.
    • Online payments redirect you to an authorization page or payment gateway managed by your bank.
    • Rest assured that all the information you provide is kept private, secure, and in compliance with our strict security and privacy policies.
    • For further inquiries about the security of online orders, contact us at support@fashionme.me.

  • How Can I Determine if the Product Fits?

    • Refer to the Size Guide provided on each product page.
    • Use a measuring tape to determine your bust, waist, hips, and inseam measurements.
    • Consider the material and cut of the garment when making your purchase decision.
    • If an item is tight-fitting, it's recommended to choose one size larger for a more comfortable fit.
    • Our Customer Care representatives are available via email, phone, or on our website to assist with your purchase.

  • How Will I Know if my Order is Received?

    • After completing the checkout process, a receipt will appear on your screen with a detailed overview of your order.
    • You will receive a confirmation email once we have successfully received your order. Please ensure the accuracy of your email address.

  • How Can I Track my Order?

    • Sign in to your account and click on the drop-down menu in the upper right corner of your screen.
    • Select "My Orders" to access a list of all your order details.
    • Click on the "Track Your Order" link for each product to get the necessary tracking information.
    • For any further questions about tracking your order, contact our Customer Care department using the provided options at the top of the page.

  • How Can I View the Contents of my Shopping Bag?

    • Click on the "Shopping Bag" icon in the upper-right corner of your screen to view the items in your shopping bag.

  • How Can I Add Items to my Shopping Bag?

    • Go to the page of the desired item and select your preferred version or variant.
    • Click the "Add to Shopping Bag" link, which will take you to your "Shopping Bag" page.
    • Specify the quantity of the item you wish to order.
    • Alternatively, click on the "Shopping Bag" link in the upper-right corner of your screen and select "Shop What's New" to explore our available product list.
    • After adding the item to your shopping bag, you can continue shopping or proceed to complete your order.

  • How Can I Remove Items from my Shopping Bag?

    • Click on the "Shopping Bag" link in the upper-right corner of your screen to view all items in your shopping bag.
    • Identify the item you want to remove and click on the "Remove from Shopping Bag" button.

  • How Can I Access and Update my Account Information?

    • Click on the "Log In" button in the upper-right corner of your screen.
    • Enter your email address to access your account and make any necessary updates.